Privacy Policy
Effective Date: March 14, 2026 | Last Updated: August 1, 2026
Orion Ceilings (referred to herein as "we," "our," "us," or "Orion") is a premium architectural design and consulting brand operated under **Innovation Lights and Sound LLC**. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, orionceilings.com, engage our services, or interact with our sales, design, and customer care workflows.
Because your bespoke architectural star ceiling is fulfilled, engineered, and installed by our authorized licensed specialty contractor partner, **Innovation Technologies**, this Privacy Policy is aligned with our shared compliance standards to ensure seamless and secure end-to-end data handling.
1. Information We Collect
We collect information to provide a highly personalized, custom-engineered experience. The categories of information we collect include:
- **Personal Identifiers:** Name, email address, physical installation address, and phone number provided voluntarily via website forms, intake surveys, or direct sales consultations.
- **Project Specifications:** Ceiling dimensions, room geometry, acoustic parameters, budget selections, design preferences, and structural details.
- **Technical & Usage Data:** IP address, browser type, device characteristics, operating system, and browsing interaction metrics captured via cookies and standard analytical tracking when visiting our site.
- **System-Specific Configuration Data:** For clients using our dynamic digital and smart integration services, we may capture technical device parameters, driver diagnostics, and controller addresses necessary for smart-home automation.
Strict SMS/MMS Mobile Messaging Compliance
Mobile Information Sharing: Mobile information and phone numbers captured for SMS/MMS communications will not be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with or sold to any third parties under any circumstances.
Usage & Consent: When you provide your phone number and opt-in via our contact forms, you consent to receive technical project notifications, design consult reminders, and scheduling alerts from Orion and our licensed installation partners. You may opt-out at any time by texting "STOP", or request assistance by texting "HELP".
2. How We Use Your Information
We use the data we collect to execute your commission and maintain our long-term client relationship, specifically to:
- Process your requests for design consultations, material samples, and custom proposals.
- Communicate with you regarding design revisions, project timelines, and technical integration questions.
- Coordinate site survey, structural framing, and installation logistics with our licensed build specialists.
- Send on-brand marketing updates, design portfolio reveals, or system-check opportunities (strictly with your explicit opt-in consent).
- Ensure compliance with state/federal laws and prevent fraudulent web behavior.
3. Data Sharing and Disclosure Boundaries
We do **not** sell, rent, or trade your personal information under any circumstances.
To fulfill your project, we share relevant design and contact details only with our authorized, licensed build specialists, and under contractually secured parameters with industry-standard project estimation, financial accounting, and CRM software platforms specifically to manage your estimates, invoices, and as-built project specifications. All such partners are legally bound to strict confidentiality agreements.
4. Data Security & Breaches
We implement industry-standard secure sockets layer (SSL) encryption and secure database structures to protect your personal identifiers and project records. In the highly unlikely event of a data breach, we commit to notifying affected users and appropriate regulatory authorities within the timeframes mandated under California state law.
5. California Privacy Rights (CCPA / CPRA Compliance)
As a San Diego-based business, we fully comply with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). If you are a California resident, you are guaranteed the following rights:
- **The Right to Know:** You may request an exported report of all categories and specific pieces of personal data we have collected about you.
- **The Right to Delete:** You may request that we permanently delete your personal information from our databases (subject to standard legal exceptions, such as active transactional, tax, or warranty records).
- **The Right to Correct:** You may request that we update or rectify inaccurate personal data.
- **The Right to Non-Discrimination:** We will never deny services, adjust pricing, or degrade your client experience for exercising any of your privacy rights.
To exercise any of these California privacy rights, please contact our privacy compliance desk at **hello@orionceilings.com**.
6. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy as our services and carrier regulations evolve. Any modifications will be updated on this page with a revised "Last Updated" date. We encourage you to review this page periodically.
7. Contact & Compliance Desk
For questions regarding this policy or to request data removal, please contact us at:
Orion Ceilings
Email: hello@orionceilings.com
Phone: 858-529-7373
San Diego, CA